Return & Cancellation Policy

Sunrise Movement, Guided Breathwork, Yin Yoga, Sound Healing Meditation, and other booked sessions

1.1 Cancellations by You

• Cancellations made more than 48 hours before the session may be eligible for a transfer or refund, subject to the booking terms.
• Cancellations within 48 hours of the session are non-refundable.
• No-shows and late arrivals are considered attended and are non-refundable.
• If you are unable to attend, you may contact us as early as possible to see whether your place can be transferred to another person.
• 48hr+ cancellation: 50% refund. After that, no refund.

1.2 Rescheduling

• You may reschedule a booked session once, free of charge, provided you notify us at least 24 hours in advance.
• Rescheduling requests can be made by replying to your booking confirmation email or contacting us directly.

1.3 Cancellations by VAANYA Sanctuary

• If we cancel or postpone a session (e.g. due to weather, low enrollment, or instructor unavailability), you will be offered a full refund or a free transfer to the next available session.

1.4 Late Arrivals

• Out of respect for the group and the practice, late arrivals may not be able to join mid-session. This is treated the same as a no-show for refund purposes.

2.1 Eligibility for Returns

• Unopened, unused products in their original packaging may be returned within 7 days of delivery.
• Because many of our products are natural, organic, or consumable (skincare, wellness, or food-based items), opened or used products cannot be returned for hygiene and safety reasons, unless the item is defective or damaged.

2.2 Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will offer a free replacement or full refund, including return shipping costs.

2.3 Return Process

1. Contact us with your order number and reason for return.
2. We'll confirm eligibility and provide return instructions.
3. Once the item is received and inspected, your refund will be processed within 5–7 business days to your original payment method.

2.4 Non-Returnable Items

• Gift cards
• Opened or used Items
• Items marked "Final Sale" at checkout

Approved refunds are processed within 5–7 business days, though your bank or payment provider may take additional time to reflect the refund in your account as per the service provider

For any cancellation, rescheduling, or return request, reach out to us and our team will be happy to assist.

VAANYA Sanctuary reserves the right to update this policy at any time. Changes will be reflected on this page with an updated revision date.